Quality
Although change management has proven to be more than useful many times, especially during the COVID-19 pandemic, many companies still do not feel the need to invest in this area. But, that doesn’t mean all those who invest in it are successful. It is not enough just to have a change management strategy; it must be of good quality in order to make sense at all.
Every quality strategy is primarily transparent. This means it is understandable to employees in all departments and at all levels. Also, the compliance of the general business policy of the company with the policy of change management contributes to the quality. Such harmony in the event of a change will not disrupt the stability of the organizational structure nor will it disrupt the work processes in the company. It is also important that customers feel protected, especially those who are permanently attached to the company due to the nature of the product. This is especially true for the financial sector, such as banks or accounting, but also for the consulting sector in which a team continuously evaluates the work of the company and cooperates with it.
Anyone with enough knowledge can write a quality change management strategy, but companies are advised to definitely appoint someone who has been employed by the company for a long time. This option has several advantages. While this employee will be paid slightly more for taking care of change management, it will still be a significantly smaller amount than hiring a new employee or hiring an outside associate. In addition, an experienced employee knows the people in the company and knows the work processes, so he has an advantage over someone from outside who has yet to learn it.
Top management is mostly responsible for establishing, documenting, and communicating the quality policy as well as making it available to relevant interested parties. Many organizations will accomplish these requirements by documenting the quality policy within their quality manual, communicating to employees the quality policy during a training session, and posting printed copies of the quality policy throughout the building.
The Company is committed to providing complete customer satisfaction to the best of its abilities and to
ensuring that all internal procedures and practices are suitable for that purpose
The quality policy vision or goal describes what is to be achieved through the implementation of the QP by the end of a specified
implementation period. It is sometimes also referred to as the overall impact of the policy implementation. The vision/goal needs to be clearly articulated and should be challenging, yet achievable.
“Quality is not act. It is a habit.”